We hope that you are happy with your purchase, however if you are not completely satisfied you can return it to us any time within 28 days of purchase.

 

Please note that all personalised items from KitPods are made to order so cannot be returned.  

 

• Please note we do NOT accept returns on SALE items or any items bought at a discount using offer codes.
• Refunds can be issued on purchases of FULL PRICED items ONLY.
• We cannot accept returns of items that have had name customisation, unless there is a fault/error on our behalf.
• Products must be returned in their original packaging, unworn and undamaged. All garments are subject to inspection.
• Please ensure all returns are accompanied with a covering letter to ensure your return can be dealt with promptly.Your covering note needs to include either your name, reason for return,  online order number or proof of purchase (receipt).
• All returns will be processed within a 10 working day period, please allow a further 3-5 working days for refunds to appear back into your account.

 

KITPOD CUSTOMERS: REED’S  CUSTOMERS

Please leave your return at the Reeds School Shop or ship to:

Reed’s School Shop
Sandy Lane
Cobham,
Surrey,
KT11 2ES   

 

Email: hello@kitpods.co.uk

 

Please note that we will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).  

We would advise to use a tracked delivery service as we cannot be held liable for the loss of any parcel on its return journey to us.